Full-timeHotels & hospitality· Posted 16 May

Guest Relations Supervisor (F&B) - InterContinental Singapore Robertson Quay

IHG Hotels & ResortsFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

TEHavelock1 Nanson Road, Singapore 238909

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

Lead the Host team at InterContinental Singapore Robertson Quay, making sure every diner feels welcomed and well looked after. You will combine hands-on front-of-house work with supervising cash, reservations and service standards. This suits someone with restaurant experience who enjoys leading a team and delivering polished guest service.

What you'll do

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Supervise cash handling and banking procedures
Cover cashiering during peak hours and handle cash closing
Prepare daily banking and cash flow reports
Manage irregular payments and help with the department budget
Promote cost-saving and recycling practices among staff
Follow Standard Operating Procedures and brand standards
Meet company grooming and behaviour standards
Communicate with superiors, colleagues and guests
Take part in daily briefings, training and meetings
Build good communication between Front Desk and other departments
Conduct on-the-job training for new team members
Ensure proper handover of information between shifts
Lead the Host team in delivering a welcoming dining experience
Greet and seat guests, noting their dining preferences
Handle guest enquiries, complaints and feedback
Keep hostess stations and the restaurant clean and well presented
Know the menu including daily specials and keep menus in good condition
Take telephone bookings and manage the reservation system
Monitor guest satisfaction and suggest improvements
Check the restaurant is ready before opening
Escort guests to their tables and provide attentive service
Ensure efficient table clearing and safe handling of trays
Complete dockets accurately and stay updated on hotel activities
Follow the Code of Conduct, Data Privacy and Information Security policies
Follow OH&S policies and work safely
Know property safety, first aid and fire emergency procedures
Correct hazards and report potential dangers
Log security incidents and accidents
Look after regular guests with extra attention
Help with manpower planning and rostering
Monitor Trip Advisor rankings and train staff to engage guests
Carry out other duties as assigned

Requirements

High School or Vocational Certificate in Hotel Management, Food & Beverage or a related field
1 year of related experience, or an equivalent mix of education and experience
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local authorities
Diploma or Degree in Hotel Management or Hospitality from a reputed institution is an advantage
Proven experience in a high-volume restaurant environment
Positive attitude and a passion for service

Guest Relations Supervisor (F&B) - InterContinental Singapore Robertson Quay

About the role

What you'll do

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