Full-timeHotels & hospitality· Posted 24 Aug

Guest Service Agent (Skypark Infinity Pool)

Marina Bay SandsFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

CCDTBayfrontMarina Bay Sands, Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will look after guests at the Infinity Pool at Marina Bay Sands, welcoming them, settling them onto sun beds and making sure the pool deck stays clean and ready. This role suits someone who enjoys being outdoors, is comfortable speaking to groups and can work with little supervision.

What you'll do

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Welcome guests and engage with them at the Infinity Pool
Give a short introduction to what is available while walking guests to their sun beds
Deliver service that leaves guests with a memorable experience
Set up and keep sun beds ready for the next guests
Take and process food and drink orders
Talk with guests and answer their questions
Handle guest requests and pass on anything outside the pool to the right department, following up so it is completed
Run tours at the Infinity Pool
Keep fresh towels available and hand them to guests
Keep the towel counter and return bins tidy and presentable
Keep the pool deck area clean and presentable
Follow company policy on who may access the Infinity Pool
Say a warm goodbye to guests when they leave
Know the local area and major events in town so you can suggest things to guests
Work closely with other departments to understand how they operate and keep guest experiences smooth
Watch activity in the pool and report anything suspicious to the Manager
Handle administrative tasks such as filing reports
Suggest ideas to improve Pools & Recreation operations

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Guest Service Agent (Skypark Infinity Pool)

About the role

What you'll do

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