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AccorFrom company site
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Guest Services Executive handles front office duties across Front Desk, Executive Lounge and Concierge. You will assist guests with check-in and check-out, cashiering, room assignment and VIP arrivals. The role involves recommending tourist attractions, managing guest emails and feedback, and coordinating with Housekeeping on room status. You will also prepare VIP amenities, follow cash handling and privacy policies, and guide Guest Services Officers. Other duties include maintaining front office cleanliness and attending briefings or training.
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