Perform front office operations and ensure service quality aligns with brand and LQA standards. Welcome guests, promote inter-hotel sales and in-house facilities, and provide directions or suggestions for nearby areas. Assist guests with check-in and check-out, confirm payment mode, perform credit card pre-authorisation, or collect deposits for cash payments. Handle guest enquiries and process check-out by confirming invoice balance, payment mode, and feedback on stay. Ensure loyalty programme benefits are observed and enrol new loyalty members as required.
Requirements
Diploma in hospitality or a related field
At least 1 year of relevant experience or customer service experience
Excellent written and communication skills in English and ability to communicate in a second language
Strong interpersonal skills
Good computer and property management system skills
Able to work under pressure and resolve issues with good judgment
Apply on the company website
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