Reservations Agent/Supervisor

About the role

Handle telephone and email enquiries, accept reservations, and enter booking details accurately into the hotel PMS (Opera). Provide friendly and efficient service to guests, clients, and callers. Ensure reservation details, guest information, and payment guarantees are recorded correctly. Respond to enquiries promptly, upsell rooms, and promote hotel services. Coordinate with Front Office and Sales & Marketing teams, monitor room availability, and manage cancellations and no-shows.

Requirements

• Minimum Diploma in Hospitality, Tourism, Business Administration, or related field
• Previous experience in reservations, front office, or customer service in hospitality is an advantage
• Familiarity with hotel PMS systems (Opera preferred) and Microsoft Office
• Strong communication and interpersonal skills
• Ability to handle multiple enquiries and work efficiently in a fast-paced environment
• Good attention to detail and organisational skills