AccorFrom company site
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Welcome, greet and check in arriving and in-house guests, ensuring regular and VIP guests receive personalised service. Handle guest requests, accidents or thefts promptly and follow up on all arrivals, room changes and account enquiries. Maintain the reception handover book, manage front desk supplies and comply with hotel credit and confidentiality policies. Encourage up-selling to maximise room rates and keep work areas clean and tidy.
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