Client Service Agent (Concierge)

About the role

You will support the Assistant Client Services Supervisor in running the day-to-day client floor operations smoothly and professionally. Duties include greeting clients on arrival and showing them to their meeting rooms, updating the booking system and informing users when their guests arrive, and taking and serving beverage orders. You will also answer requests for information, service and assistance promptly, and share good knowledge of nearby amenities such as ATMs, restaurants and directions to the train station. The role requires teamwork, strong communication and interpersonal skills, and following operations procedures to maintain service standards. You will also help protect the health and safety of staff and others, and attend department briefings and team meetings.

Requirements

• At least 2 years' experience in the hotel/hospitality industry
• Strong and professional communication skills for dealing with private banking clientele
• Culturally sensitive and able to work ethically and with integrity
• Good knowledge of surrounding places such as ATMs, restaurants and train station directions
• Able to follow policies and procedures and maintain service standards