AccorFrom company site
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You will handle the hotel's telephone and broadband systems, including reporting equipment defects to vendors and monitoring call charges in the PMS and Call Accounting system. You will attend to guest complaints and enquiries, follow up on shift handovers, and deliver general emails to the relevant departments. You will also monitor job statuses in the Guest Request Management system and highlight any service delays. Important events and special instructions must be communicated to the team.
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