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Experienced
About the role
This senior role leads the strategy for Prudential Singapore's High Net Worth, Affluent and Wealth customer segments, working with teams across Distribution, Product, Marketing and other business areas. The position owns proposition performance, innovation, governance and commercial results, and suits an experienced leader in wealth management or insurance propositions.
What you'll do
Own the end-to-end HNW, Affluent and Wealth proposition strategy, portfolio performance and governance.
Define and evolve target customer segments, value propositions, customer journeys and engagement frameworks.
Work with the Group Customer team on a Prudential Global HNW Proposition.
Lead the design, enhancement and delivery of differentiated propositions, solutions and customer experiences.
Head, High Net Worth & Wealth Proposition job at Prudential, Singapore | WorkJio
Drive premium service models, advisory frameworks, bespoke offerings and value-added services.
Identify opportunities to improve customer experiences across acquisition, onboarding, servicing, claims and retention.
Drive growth, profitability and long-term value creation across the HNW, Affluent and Wealth portfolios.
Monitor portfolio performance, customer behaviour and business trends, and provide strategic recommendations.
Oversee portfolio reviews and performance reporting.
Lead assessment of customer needs, market developments, competitor activity and regulatory trends.
Translate insights into proposition strategies, innovation priorities and business growth opportunities.
Champion thought leadership and proposition innovation.
Partner with Distribution, Marketing and other stakeholders to drive proposition adoption and portfolio growth.
Develop and execute proposition-led campaigns, events, communication strategies and enablement initiatives.
Establish and manage strategic partnerships.
Provide strategic leadership across Distribution, Marketing, Customer, Product, Finance, Operations, Technology, Actuarial and other stakeholder groups.
Drive executive stakeholder alignment, investment prioritisation and execution of strategic initiatives.
Ensure robust governance, risk management and regulatory compliance.
Good to know
Location: Singapore.
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