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Full-time Hotels & hospitality · Posted 1 Sept
Hotel Concierge M Marina Bay Sands From company site
Salary
Not stated by the company
Where
CC DT Marina Bay Sands, Singapore
Start Not stated
Work mode On-site
Experience Some experience About the role You will join the Concierge and Guest Services team at Marina Bay Sands, handling guest requests, check-in and check-out, and local recommendations. The role suits someone with front office or concierge experience who enjoys solving problems and working with VIP guests. You will work closely with departments such as Front Office, Guest Relations, Housekeeping and In-Room Dining.
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Hotel Concierge job at Marina Bay Sands, Bayfront | WorkJio
Keep up to date with internal promotions, local community news and major events so you can recommend activities to guests
Handle guest complaints and negative feedback efficiently, and update the Manager and Service Management for follow-up
Respond to guest comments, requests and complaints promptly and professionally, taking ownership of resolutions
Support tagging at the Guest Services area during peak periods and stay familiar with all Concierge and Guest Services areas
Perform check-in and check-out using established systems, allocate rooms, confirm and process payments, and balance floats at the end of each shift
Register guests in the Property Management System (OPERA) and update guest folio data
Answer guest questions about tourist information and the local community
Process Concierge and ticketing requests
Operate FCS, the Property Management System and ALICE Concierge to handle guest requests
Follow manual procedures when the property management system is down
Adapt to changes and monitor concierge service to meet operating procedures and service standards
Coordinate with Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining for Suite and VIP guests
Suggest ideas to improve guest experience and revenue
Collect and update guest personal information, preferences and interests in OPERA
Review guest feedback and work with stakeholders to reduce repeat issues
Follow OSHA safety practices and guidelines
Report and document incidents such as vandalism, fights, fire, abuse and accidents
Monitor front and back of house and report suspicious people, items or activities to Security
Respond to emergency situations
Maintain well-mannered and groomed appearance per company standard
Build effective relationships with team members and departments in line with OneMBS culture
Pursue continuous learning and self-development
Attend scheduled departmental meetings
Review systems and processes for workflow and productivity improvements
Perform administrative duties such as inventory and filing reports within the Butler Team
Monitor supply usage to stay within budget and reduce wastage
Contribute ideas supporting the company vision, mission, values and guiding principles
Take part in sustainability programmes and green initiatives
Carry out any other duties assigned by Management Good to know Be willing to work any day and any shift Requirements Secondary education preferred Proven leadership skills and able to work independently Good guest relations and problem-solving skills Good planning and execution skills Strong time management, organisation, communication and motivational skills Proficient with Property Management Systems Apply on the company website
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Open application Listing ID 5751 · Report this listing
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