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Not stated
Work mode
On-site
Experience
Experienced
About the role
This role supports the housekeeping team at Conrad Singapore Orchard, keeping guest rooms and public areas clean, safe and comfortable. It suits someone with housekeeping experience who can lead a team, handle daily operations and work rotating shifts. You will help maintain high standards of service and presentation across the hotel.
What you'll do
Ensure guest comfort, cleanliness and safety to hotel standards
Help recruit and train staff to meet cleanliness and service standards
Manage daily operations and schedule manpower for guest rooms and public areas
Monitor room cleaning assignments and set quotas for productivity
Maintain a safe working environment
Coordinate and supervise external contractors on site
Keep accurate inventory records for cleaning equipment and supplies
Run cleaning programmes for public guest areas
Use occupancy forecasts to plan manpower
Communicate with the Assistant Manager and other departments on housekeeping needs
Carry out daily inspections and follow up on issues
Coordinate engineering work orders and follow-up inspections
Plan cleaning and maintenance for guest rooms, corridors, public areas and back-of-house
Review work orders and ensure timely completion
Follow company corporate and core standards for service and cleaning
Monitor cost control for housekeeping labour and supplies
Help with personnel records and updates
Know and follow hotel and departmental policies and procedures
Keep online training materials updated
Identify staff needs and coordinate training
Ensure policies and procedures are followed
Assist in monthly staff meetings
Maintain high employee morale
Support laundry operations and handle complaints when needed
Oversee uniform room operations and maintenance standards
Assist in yearly performance evaluations
Participate in counselling and discipline with proper follow-up
Understand departmental P&L, capital expenditure, labour and operating expense budgets
Respond to hotel emergencies or safety situations
Perform other tasks assigned by hotel management
Good to know
Rotating shift schedule, including weekends and public holidays
Benefits include travel perks and health & welfare plans, subject to programme terms
Requirements
Good written and spoken English
Additional language is an advantage
Ability to lead a team, solve problems and make decisions in a fast-paced setting
Previous housekeeping experience, including supervising or leading a team, preferred
Strong interpersonal and communication skills
Able to work rotating shifts, weekends and public holidays
Benefits
Travel perks with discounted room rates through Go Hilton
Health and welfare benefits including checkups, dental and glasses
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