InternshipHotels & hospitality· Posted 8 Sept

Intern, Bellhop

Marina Bay SandsFrom company site

Salary

Not stated by the company

When

To be confirmed

Where

CCDTBayfrontMarina Bay Sands, Singapore

Apply on company site

How well do you match? Check in 10 seconds →

Free with a WorkJio account: we compare your profile with this job and show what you already meet.

Share with a friend

Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

Join the Guest Services team at Marina Bay Sands, where you'll be part of the first impression for arriving guests. You'll work at the driveway alongside the Valet Team, welcoming guests, handling luggage, and helping create a smooth arrival and departure experience. This role suits a full-time matriculated student who needs the internship to count toward graduation requirements and enjoys working with people in a fast-paced hotel environment.

What you'll do

Know someone for this? Share it

WhatsApp Telegram Facebook LinkedIn

Set up your workstation at the start of each shift and make sure equipment and work materials are ready.
Keep up to date with internal promotions and local community events so you can make suitable recommendations to guests.
Greet guests at the entrances, handle their inquiries, and respond to their needs.
Adapt to changes and follow organisational operating procedures and service standards.
Handle luggage for arriving and departing guests and groups, including proper handling, tagging, and delivery.
Rotate to curb duties and work closely with the Bell Captain and Supervisor at the driveway.
Use luggage handling equipment such as bell-carts and birdcage trolleys.
Learn and apply property management systems like OPERA and dispatching systems like FCS.
Deliver incoming items to guestrooms as requested by the dispatcher, supervisor, captain, or guests.
Maintain the luggage room and trolleys, including stacking baggage, polishing trolleys, and keeping the area hazard-free.
Handle baggage-related requests such as long-term or short-term storage and luggage repair.
Sort and deliver daily newspapers to VIP rooms, suites, and scheduled rooms.
Process guest requests and forward any outside your area to the right department.
Liaise closely with other departments to understand operational flow and ensure seamless guest experiences.
Demonstrate exceptional customer service to guests and fellow employees.
Collect and update guest personal information, preferences, practices, and interests.
Suggest new ideas to enhance guest experience and revenue generation.
Follow Marina Bay Sands Workplace Safety and Health Policy practices and comply with all MBS policies and guidelines.
Report work incidents such as vandalism, fights, fire, abuse, or accidents.
Observe activities in front and back of house and report suspicious characters, items, or activities to Security.
Respond to emergency situations.
Practise well-mannered behaviour and groom yourself according to company standards.
Embrace OneMBS culture and show self-motivation for continuous learning and development.
Attend scheduled departmental meetings as required.
Carry out administrative duties.
Contribute ideas in support of the company vision, mission, values, and guiding principles.
Take part in Sands Care and sustainability programmes.
Perform any other duties and responsibilities as assigned by Management.

Intern, Bellhop

About the role

What you'll do

Good to know

Requirements

More jobs like this

Assistant Chief Concierge

Bellhop

F&B Host/ Hostess - Private Club Lounge (Pre-opening)

Guest Experience Executive - Conrad Singapore Marina Bay

Bell Service Agent - Conrad Singapore Marina Bay

MBS ASPIRE, Premium Services, Concierge and Guest Services