InternshipTech & engineering· Posted 10 Sept

Intern, Digital Services Engineer

Ensign InfoSecurityFrom company site

Salary

Not stated by the company

When

To be confirmed

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This internship sits with the Digital Transformation Office and supports the delivery and ongoing improvement of key technology platforms. You will get hands-on exposure to implementation, development, technical support and administration work, with a focus on Jira Service Management, Salesforce and Confluence. It suits a student who is keen to learn in a fast-moving environment and enjoys solving problems with a team.

What you'll do

Work with senior engineers and project managers to roll out Jira Service Management portals for different teams and departments.
Help gather requirements, set up workflows, customise forms, and support Jira integration with other systems.
Support development and enhancement of Salesforce and Confluence solutions.

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Help customise Salesforce objects, workflows and automation to streamline processes.

Contribute to promoting best practices for Confluence knowledge management.

Join automation initiatives to streamline operations, reduce costs and improve productivity.

Provide technical support to end-users and stakeholders, helping troubleshoot issues on core platforms and tools.

Take part in resolving incidents, answering queries and contributing to root cause analysis.

Help manage user accounts, permissions and access controls.

Assist with system security and integrity, regular data backups and system documentation.

Join discussions and give input on continuous improvement of Jira and Salesforce platforms.

Keep up with industry trends and share insights that can optimise platform performance.

Collaborate on integration projects linking core platforms with third-party tools and systems.

Support security risk assessment and security requirements planning.

Help ensure seamless data flow and data integrity between platforms.

Good to know

This position is for the 2025 intake.
Full time internship based in Singapore.

Requirements

Currently pursuing a Bachelor's or Diploma in Computer Science, Engineering or a related field
Basic knowledge of and willingness to learn Jira Service Management, Salesforce or similar ticketing and CRM platforms
Analytical and problem-solving skills with willingness to identify issues and propose solutions
Developing verbal and written communication skills
Ability to adapt to a fast-paced environment and changing priorities
Desire to work collaboratively within a team and across departments

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Ensign InfoSecurity

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Intern, Digital Services Engineer

About the role

What you'll do

Good to know

Requirements

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