InternshipHotels & hospitality· Posted 27 Aug

Intern, Hospitality Transportation Operations

Marina Bay SandsFrom company site

Salary

Not stated by the company

When

To be confirmed

Where

CCDTBayfrontMarina Bay Sands, Singapore

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Start: Not stated
Work mode: On-site
Experience: No experience needed

About the role

This internship sits within the transportation operations team at an integrated resort in Marina Bay, covering limousine services, valet operations and airport meet and greet. It is suited to students who are keen on guest-facing hospitality work and want hands-on exposure to how these teams run day to day.

What you'll do

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Observe limousine dispatch, coordination and command centre work, including booking monitoring and vehicle assignment support
Assist with limousine coordination by watching how jobs are assigned, resources optimised and operations tracked
Learn how guest bookings, VIP arrangements, special requests and external vendor coordination are handled
Observe training, coaching, team development practices and service quality reviews aligned to Forbes standards
Support guest arrival and departure flow at hotel, casino and event driveways
Engage with guests during valet operations and support curbside service activities
Assist with cashiering for valet and self-park transactions and learn Point of Sale system functions
Welcome guests, offer directions and respond to general enquiries
Provide warm welcomes and farewells to guests at the airport
Assist with luggage handling, trolley preparation and guest escort between terminals, vehicles and check-in areas
Observe airport command centre coordination, including monitoring arrivals, job assignments and communication between ground teams and operations
Recommend relevant integrated resort services to guests based on their preferences
Gain insight into operational planning such as manpower optimisation, resource deployment and managing peak or event-driven demands
Observe leadership practices across the three teams, including briefings, coordination, planning and real-time decision-making
Understand how managers handle complex guest situations, service recovery and service standard consistency
Gain exposure to command centre strategy, performance monitoring and continuous improvement
Build practical knowledge of hospitality systems such as Point of Sale, dispatch and booking systems and operational workflows
Develop situational awareness and problem-solving skills through real-time operational decision-making and service recovery
Learn about manpower deployment, resource allocation and workflow optimisation
Develop an understanding of end-to-end guest journey management from airport arrival to property departure

Requirements

Currently pursuing a Diploma in Hospitality, Tourism, Business or a related discipline
No prior experience needed as training is provided
Passion for hospitality, guest service and hands-on learning
Energetic, positive and willing to take on new challenges
Well-groomed with strong interpersonal and communication skills
Comfortable in a fast-paced, dynamic environment, including outdoor and airport operations

Intern, Hospitality Transportation Operations

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