InternshipOperations & management· Posted 3 Oct

Intern, Service Delivery / Service Delivery Coordinator

SATSFrom company site

Salary

Not stated by the company

When

To be confirmed

Where

SingaporeInflight Catering Centre 1, Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This internship sits with the Service Delivery team at SATS, based at the Inflight Catering Centre. You will help keep service performance data accurate and organised, and support work on AI-enabled tools that monitor airline service level agreements. It suits a detail-minded student or fresh graduate who enjoys analysis and working across teams.

What you'll do

Map service level agreements to operational performance data and check that the data is adequate and accurate
Pull approved performance data and analyse it for patterns, trends and recurring service risks
Flag and help resolve gaps in data availability or setup

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Help design dashboards and data models that turn performance data into SLA scorecard views

Support development of AI prompts using early-warning indicators to predict SLA breaches

Assist with administrative tasks such as scheduling meetings and maintaining account files

Prepare presentation decks and report cards

Work with colleagues across departments on improvement initiatives and data collection

Good to know

Based at Inflight Catering Centre 1, Singapore

Requirements

Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Able to connect data insights to real operational decisions
Proficient in Microsoft Word, Excel and PowerPoint
Experience with Power BI is preferred but not required
Able to work independently and within a team

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Intern, Service Delivery / Service Delivery Coordinator

About the role

What you'll do

Good to know

Requirements

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