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On-site
Experience
Experienced
About the role
You will shape accessible, inclusive digital services for SG Enable, working on products that help persons with disabilities, caregivers and service providers access support. This is a forward-deployed role embedded with business stakeholders, suited to a senior designer who can lead strategy and mentor others while staying hands-on.
What you'll do
Define UX and service design strategies aligned with SG Enable's digital transformation priorities
Champion human-centered and inclusive design across the product lifecycle
Influence senior stakeholders, product teams and policy partners on user research, accessibility and evidence-based design
Partner with product managers, engineers, business owners and policy teams on product strategies and roadmaps
Lead design of accessible end-to-end experiences across multiple digital products, platforms and touchpoints
Translate complex policy, operational and technical requirements into simple user experiences
Plan and prioritize design work across initiatives and deploy design resources effectively
Provide design direction and quality oversight across products, aligned with government digital service standards
Oversee design work delivered by external partners against quality, usability and accessibility standards
Establish accessibility and inclusive design practices including research, prototyping, testing and implementation
Ensure digital experiences cater to diverse physical, sensory, cognitive and communication needs, including assistive technology compatibility
Work with product and engineering teams to embed accessibility requirements and testing into delivery
Promote inclusive user research with persons with disabilities, caregivers and frontline service providers
Define and track UX and service performance metrics such as usability, accessibility, task completion, adoption and satisfaction
Use qualitative and quantitative insights to inform product decisions and improvements
Foster a culture of experimentation, continuous learning and evidence-based design
Hire, coach and mentor designers to develop their craft and strategic thinking
Provide hands-on design leadership for complex or high-impact initiatives
Build collaborative relationships across multidisciplinary teams
Support designers' professional growth in accessibility, inclusive design, product thinking and service design
Good to know
You will be forward deployed to SG Enable
You will hire and mentor designer(s) under your care
Requirements
10+ years designing and shipping digital solutions end-to-end, from insight to product and service delivery to GTM and impact
5+ years leading and growing design teams, with proven success building design culture and capability across disciplines
Experience leading design across complex, multi-stakeholder environments (B2B, enterprise, or platform experience is particularly relevant)
Demonstrated ability to manage multiple concurrent projects and portfolios while maintaining quality and impact
Mastery across design
Benefits
Purposeful career to make lives better
Robust learning and development opportunities all year round
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