Full-timeHR & recruitment· Posted 2 Oct
Learning & Quality Assurance Manager
AccorFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
How well do you match? Check in 10 seconds →
Free with a WorkJio account: we compare your profile with this job and show what you already meet.
- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This role leads learning and development while upholding service quality and Leading Quality Assurance standards across a hotel. It blends training, coaching and quality assurance work to build team capability and keep the guest experience consistent. It suits someone with a background in hotel operations, service excellence or quality assurance who enjoys developing people.
What you'll do
- Lead and roll out the hotel's learning and development strategy, covering training programmes, onboarding and leadership development
- Drive the implementation and ongoing improvement of LQA and service standards across all departments
- Carry out quality reviews, spot service gaps and work with department leaders on action plans and follow-up
