Full-timeHR & recruitment· Posted 8 Apr

Learning Specialist, Hospitality Training & Quality Assurance - Luxury F&B

Marina Bay SandsApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

CCDTBayfrontMarina Bay Sands, Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role sits with the Hotel Training and Quality Assurance team at Marina Bay Sands, designing and running training programmes that lift service standards across the property. You will work closely with department stakeholders and the QA team, and it suits someone with prior training experience who is comfortable on the floor during inspections.

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What you'll do

Build and maintain learning partnerships with stakeholders, supporting their learning needs alongside departmental learning strategies
Open discussions with stakeholders on learning needs analysis and shape training programmes that match departmental strategies and organisational goals
Lead the curation of training materials, including online resources
Lead learning partnership discussions within the team using collated post-training evaluation and feedback
Track the current year's training budget and work with the team to plan the following year's budget
Document learning from knowledge management systems, report activities and capture information systematically
Join Quality Assurance inspections and use the collected data to spot training needs and design programmes
Take part in internal QA inspections to understand the QA strategy
Ensure internal inspections are completed to company standards
Contribute to new and improvement initiatives on property preparedness for service delivery
Give input on creative initiatives for communication plans and keep improving HTQA collateral designs
Uphold brand and service culture standards as a Marina Bay Sands team member
Follow Marina Bay Sands Workplace Safety and Health policies and guidelines
Guide team members on their career and personal goals
Help create a pleasant working environment that inspires the team and supports the OneMBS culture

Requirements

Minimum GCE O Level
Diploma or qualification in Hospitality Management from a recognised institution is an advantage
Able to use Microsoft Office applications and present well
Good spoken and written English; an additional language is an advantage
Detail-oriented with strong customer service skills
Mature, meticulous, resourceful, organised and able to work independently

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Learning Specialist, Hospitality Training & Quality Assurance - Luxury F&B

About the role

What you'll do

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