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Work mode
On-site
Experience
Experienced
About the role
This role leads the daily loss prevention function at The Westin Singapore, protecting property, staff and guests while keeping the operation within budget. It suits an experienced security or loss prevention professional who can train colleagues, run audits and work closely with other departments.
What you'll do
Support the Director of Engineering with fire prevention and emergency preparedness programmes
Carry out hazard and risk assessments, including quarterly safety audits, incident tracking and hazard abatement
Write detailed shutdown procedures so all areas are secured at the right times
Ensure compliance with laws and safety regulations
Apply key control guidelines across loss prevention and the property
Run a monthly checklist for CCTV equipment, alarmed doors and duress alarms
Include recording system inspections in patrols covering all interior and exterior areas
Apply the Duty of Care process to protect guests and employees
Follow up on unusual activity in and around the property
Handle complaints, settle disputes and resolve grievances or conflicts
Implement action plans to monitor and control risk
Oversee patrols, emergency response, incident investigations, shipping and receiving, the electronic key system and manager-on-duty duties
Guide the Accident Prevention Committee
Oversee the first aid programme for guests and employees
Manage the claims process and protect company assets by monitoring general liability and workers' compensation cases
Communicate safety procedures and ensure staff understand safety codes
Build teamwork and close working relationships with other departments
Encourage mutual trust, respect and cooperation among team members
Provide personal assistance, medical attention and emotional support to others
Serve as a role model for appropriate behaviour
Lead, influence and encourage others while advocating sound business decisions
Meet quality standards and customer expectations daily
Identify training needs and develop or deliver formal training programmes
Inspect and critique the loss prevention department's performance
Provide service beyond expectations to support customer satisfaction and retention
Analyse information and evaluate results to solve problems
Develop liaison with local law enforcement and emergency services
Keep executives and peers updated on relevant information
Share information with supervisors and co-workers by phone, email, written form or in person
Good to know
Full-time position
Based at The Westin Singapore, 12 Marina View, Asia Square Tower 2
Requirements
High school diploma or GED with 5 years experience in security, loss prevention or a related professional area, or a 2-year degree with 3 years experience in that area
Knowledge of fire prevention, emergency preparedness and safety regulations
Experience with hazard and risk assessments, audits and incident tracking
Ability to manage key control, CCTV, alarmed doors and duress alarms
Experience overseeing investigations, patrols and emergency response
Strong interpersonal and communication skills to lead and influence others
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