Full-timeHotels & hospitality· Posted 8 Oct

Lounge Manager

SATSApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

SeletarSeletar Airport, Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

SATS runs airport lounge operations at Seletar Airport, and this role leads the day-to-day running of the lounge. You will work closely with management, airport authorities and ground handlers to keep service smooth, safe and welcoming. It suits someone with hotel or airport lounge experience who enjoys leading a team and handling guest issues calmly.

What you'll do

Oversee daily lounge operations and keep management informed on operational matters
Coordinate with airport authorities and ground handling agents
Make sure airport rules and safety procedures are followed
Maintain cleanliness and hygiene standards
Look into incidents and complaints from ground handlers or customers
Lead the team in delivering strong customer service and a memorable guest experience

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Handle enquiries and complaints quickly and professionally

Manage administrative work such as rostering and duty assignments

Take on other duties assigned during the course of work

Good to know

Must be able to work weekends and public holidays
Based at Seletar Airport

Requirements

Available to work weekends and public holidays
At least a diploma in a relevant field
Minimum 3 years of experience in the hotel or airport lounge industry
Strong interpersonal skills to raise service standards
Good communication, guest service and time management skills
Able to organise, plan ahead and manage workload

Benefits

Career growth and development opportunities
Inclusive workplace that values diversity
Recognition of talent and capabilities

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Lounge Manager

About the role

What you'll do

Good to know

Requirements

Benefits

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