Full-timeCustomer service· Posted 29 Sept

Manager, Customer Support

Rolls-RoyceFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role leads customer and technical support for MTU and Detroit industrial engines and systems across the region. You will work with distributors, service partners, OEMs and customers, and coordinate field work and service recovery. It suits someone with a strong technical engine background who is comfortable supervising installation and commissioning work and travelling within APAC.

What you'll do

Clarify technical requirements for MTU and Detroit engines and systems with customers
Provide technical support and troubleshoot issues with distributors, service partners, OEMs and customers
Supervise installation and commissioning of MTU and Detroit industrial engines in the region
Run installation and commissioning discussions and pre-installation checks with MTU support groups and OEMs

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Review service information for MTU and Detroit industrial products

Review PIDs, installation reports and travel reports for commissioning and field service work

Evaluate data and reports on commissioning, breakdowns and field repairs

Supply diagnostic processes to OEMs, service partners, distributors and customers

Coordinate field work and service recovery with local service partners and distributors

Carry out on-site investigations and troubleshooting in APAC when required

Support warranty claims evaluation and justify approval or rejection under PSPM

Provide leads and support to the Sales Department

Coordinate with the Failure Analysis Center for FAC work

Handle other support requirements for the region

Assist with diagnosing problems on other applications when required

Good to know

Permanent contract
Based in Singapore
Travel within the APAC region may be required

Requirements

Technical knowledge of MTU and Detroit engines and systems
Able to troubleshoot engine and system problems
Able to supervise installation and commissioning work
Willing to travel within the APAC region
Able to coordinate with distributors, service partners and OEMs

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Rolls-Royce

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Manager, Customer Support

About the role

What you'll do

Good to know

Requirements

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