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Experience
Experienced
About the role
This role heads the Microsoft Agents & Power Platform Centre of Excellence within Changi Airport Group's human resource function, leading a specialist team that builds and maintains Microsoft-native automation and AI agent solutions. It suits someone who enjoys creating high-quality digital and AI-enabled solutions, guiding teams through complex automation decisions, and scaling these capabilities responsibly. The position sits at the intersection of business intent, technical feasibility and platform quality.
What you'll do
Design, build, deploy and maintain Copilot Studio agents, Power Automate workflows, Power Apps and Azure AI agent solutions, with growing emphasis on agent-first and headless designs.
Manager, Microsoft Agents & Power Platform CoE job at Changi Airport Group, Changi | WorkJio
Ensure solutions integrate securely with enterprise data sources, Microsoft 365 services and downstream systems.
Remain accountable for solution quality, including reliability, performance, security and long-term maintainability.
Establish disciplined practices for versioning, testing, monitoring and safely enhancing or retiring agents and automated workflows.
Anticipate and manage agent-specific failure modes such as partial execution, ambiguous outputs and timely escalation to humans.
Work with platform owners and Microsoft 365 administrators to shape practical governance controls that safely enable Power Platform and Copilot Agents adoption.
Contribute hands-on technical insight to platform governance discussions and identify guardrails, controls and enablement mechanisms.
Define and uphold best development practices, quality standards and design guidelines for Power Platform and Copilot agent solutions.
Lead and develop a team of Business Analysts who partner closely with business teams and translate needs into implementable solution designs.
Design and deliver enablement through brown bags, clinics, playbooks and consultations so employees can self-build simple Power Automate flows and Copilot Chat / Lite agents.
Put in place systems to measure, track and monitor the impact of MAPP CoE solutions, including productivity gains, cycle-time reduction, adoption, reliability, employee experience and cost avoidance.
Communicate the value, impact and return on investment of the MAPP CoE to stakeholders and leadership.
Balance and prioritise capacity across solution build, consultation, enablement and maintenance.
Lead a hybrid team of CAG staff and contingent onshore and offshore resources, and manage vendor and manpower agency relationships.
Lead the team using pragmatic agile practices, improving processes incrementally where it meaningfully improves delivery outcomes.
Partner closely with other CAG CoEs and technology teams to ensure smooth hand-offs and shared standards.
Good to know
The role is based in Singapore.
It sits within Changi Airport Group's human resource function.
Requirements
Degree in Computer Science, Information Systems, Engineering or a related field
Around 8+ years' experience in software development, automation engineering, platform delivery or AI-enabled solution development
Strong hands-on experience with Microsoft technologies such as Power Platform, Copilot Studio and Azure services, or comparable ecosystems
Experience designing and operating production systems with a focus on quality, security and lifecycle management
Experience leading mixed teams of engineers, Business Analysts and contingent resources
Strong ability to translate ambiguous business problems into practical, scalable technical solutions
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