Full-timeHealthcare & care· Posted 19 Sept

Manager, Patient Billing Services (Financial Counselling)

NHG HealthFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role leads a team of Financial Advisors handling patient billing and financial counselling in a Singapore healthcare setting. You will guide the team on daily counselling work, keep operations running smoothly, and drive improvements in financial counselling processes. It suits an experienced people manager with a finance or healthcare background who is comfortable with systems, reporting and change projects.

What you'll do

Guide and support a team of Financial Advisors carrying out financial counselling for in-flight patients so they can make informed decisions
Arrange referrals to Medical Social Workers for patients facing financial hardship

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Keep deposit monitoring duties on track

Plan team coverage so daily operations continue without disruption

Prepare monthly reports on financial counselling statistics for management

Refresh training materials and run financial counselling refresher sessions

Keep internal policies, work instructions and forms aligned with the latest MOH guidelines and policies

Take part in financial counselling system UAT and related projects as needed

Lead financial counselling Robotic Process Automation and Artificial Intelligence initiatives to streamline processes

Contribute to process improvement, IT projects and other organisation-wide initiatives, and handle other duties assigned by the Reporting Officer

Good to know

Based in Singapore

Requirements

Bachelor's degree in Business Administration, Finance, Healthcare Management or equivalent
At least 8 years of relevant experience
At least 2-3 years in a supervisory or management role
Preferably experienced in implementing RPA projects with tools such as UiPath
Familiar with driving workflow changes and AI projects with operations users
Strong leadership and interpersonal skills

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NHG Health

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Manager, Patient Billing Services (Financial Counselling)

About the role

What you'll do

Good to know

Requirements

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