Full-timeOperations & management· Posted 8 Oct

Manager/Senior Manager, Claims & Payment Operations (IDD2)

Singapore Public ServiceApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

EWCCPaya LebarPaya Lebar Quarter 2 (SSG)

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role sits within the Industry Development Division 2, part of the Training Partners Group at Skills and Workforce Development Agency. You will support the SkillsFuture AI Subscription initiative under the National AI Impact Programme, focusing on claims administration, payment operations and programme integrity. It suits someone analytical and detail-oriented who enjoys working at the intersection of workforce transformation, AI adoption and programme governance.

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What you'll do

Oversee onboarding and operational integration of AI solution providers into programme delivery
Assess provider readiness against operational, reporting, compliance and service requirements
Develop and maintain operational procedures, controls and implementation guidelines
Coordinate across policy, finance, procurement, technology and service delivery stakeholders
Manage claims verification and validate claims, invoices, utilisation records and supporting documents
Ensure claims are processed accurately, consistently and within service standards
Investigate discrepancies, exceptions and irregularities with providers and stakeholders
Oversee payment verification and reconciliation to ensure proper stewardship of public funds
Apply governance, audit and financial control requirements throughout programme operations
Review claims and payment processes for compliance with programme rules and funding conditions
Identify control gaps and recommend process improvements to strengthen operational integrity
Support audit reviews, management reporting and assurance exercises
Analyse claims, utilisation and operational data to identify anomalies, unusual patterns and emerging risks
Develop risk indicators to detect potential abuse, over-claiming, duplicate claims or fraudulent behaviours
Conduct investigations and evidence-based reviews of suspicious transactions and cases
Escalate material risks and recommend mitigation measures to management
Monitor programme performance, claims trends, provider behaviour and operational metrics
Produce dashboards and management reports to support decision-making
Identify opportunities to automate processes, improve controls and enhance user experience
Translate operational data into actionable recommendations for programme enhancement

Requirements

At least 3 years of relevant experience in programme operations and administration, claims management and payment administration, financial controls, audit or compliance, fraud risk management, risk analytics or investigations, vendor/contract/service provider management, or data analytics and operational reporting
Experience in workforce development and grants administration in Infocomm Technology and Media sectors is an advantage
Highly analytical and detail-oriented
Ability to communicate effectively with diverse stakeholders
Ability to facilitate discussions, influence outcomes and navigate differing perspectives
Ability to manage stakeholder expectations professionally

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Manager/Senior Manager, Claims & Payment Operations (IDD2)

About the role

What you'll do

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