Full-timeOperations & management· Posted 12 Sept

Manager/Senior Manager, Operations Support Services

NUHSFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

CCKent RidgeSingapore, SG, 119074

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role leads the digital transformation of administrative functions within OSS-General Services at a major Singapore hospital, using technology, automation, analytics and sustainability to improve support services. You will work with various functional teams and other hospital departments to make operations smarter, greener and more efficient for future projects. It suits an experienced administrative manager who enjoys continuous improvement and driving change.

What you'll do

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Manage operations and systems, and review and improve functional units in OSS-General Services
Support operational performance and continuous improvement across security operations, carpark operations, mailroom services, telecommunications systems, mortuary operations, audio visual services and general administrative services
Lead the digitalisation of General Services workflows and processes through technology adoption
Automate contract management, license renewals, inspections and service reminders
Review manual processes and identify automation opportunities to improve productivity
Collaborate with IT and vendors on system enhancements and technology implementation
Evaluate emerging technologies including AI, IoT sensors, smart facility management systems and predictive analytics
Establish a data-driven operating model for carpark analytics and facilities and services utilisation
Work with function staff and other hospital departments on sustainability initiatives such as energy reduction projects, waste minimisation and paperless workflows
Assist in training plans and learning journeys focused on digital transformation and innovation
Work with relevant teams to review feedback and incidents, implement corrective action and ensure follow-up of disciplinary reviews or workflow enhancements
Perform any other duties assigned by Supervisor

Requirements

Bachelor's degree
Minimum 10 years of administrative and managerial experience
Good verbal and written communication skills
Knowledge of workflow automation, process digitalization and continuous improvement methodologies
Knowledge of AI-enabled productivity tools and digital workplace technologies is an advantage
Strong interpersonal and organisation skills

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Manager/Senior Manager, Operations Support Services

About the role

What you'll do

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