Full-timeOperations & management· Posted 19 Dec

Merchant Onboarding Manager

AdyenFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

You will act as a trusted advisor to commercial teams, shaping complex merchant opportunities into scalable, compliant and operationally feasible onboarding solutions. The role sits in the Singapore office and partners with external merchants and internal teams across APAC, so it suits someone who can balance risk and commercial priorities.

What you'll do

Own onboarding compliance solutioning for complex opportunities, covering KYC, CDD, schemes and setups, from first assessment to sign-off
Evaluate merchant risk profiles and build structured business cases for high-value deals
Translate compliance, regulatory and card-scheme requirements into clear guidance for onboarding decisions
Serve as the primary operations contact for merchants through the onboarding journey, gathering requirements, aligning expectations and driving milestones

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Convert complex merchant needs and business models into clear, actionable onboarding requirements

Partner with Sales, Account Management and Compliance to deliver a smooth merchant onboarding journey

Build trust with senior merchant counterparts and internal leaders across APAC markets

Shape onboarding opportunities with Commercial, balancing risk frameworks against commercial priorities

Keep up to date on regulatory and scheme changes and educate internal teams on relevant regulatory, process and policy updates

Own onboarding and expansion projects end to end, from commercial handover to go-live

Run multiple merchant opportunities in parallel, keeping timelines, dependencies and owners clear

Set the standard for merchant onboarding and document best practices for consistency across markets

Identify recurring blockers, fix root causes and track metrics to improve the onboarding process

Good to know

This role is based out of the Singapore office
The company is office-first and values in-person collaboration; remote-only roles are not offered

Requirements

At least 5 years of experience in commercial, compliance, advisory, project management or a related field
Fluent in spoken and written English
Strong communication skills and confidence managing multiple priorities
Experience in payments, fintech or banking with knowledge of CDD, KYC, card-scheme rules and risk compliance
Consultative mindset and sound judgement to balance risk requirements with business growth
Strong prioritisation and problem-solving skills for projects in a fast-paced environment

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Merchant Onboarding Manager

About the role

What you'll do

Good to know

Requirements

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