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Not stated
Work mode
On-site
Experience
Some experience
About the role
This role is based at Conrad Singapore Orchard, part of the Hilton hotels team, where you will supervise floor service and guide team members to deliver dining experiences that exceed guest expectations. It suits someone with food and beverage or bar supervisory experience who enjoys leading a team and interacting with guests. You will also have the chance to receive additional bar and hostess training for handling events and bookings.
Keep the customer at the centre of everything, taking responsibility and initiative to resolve issues while communicating clearly with guests and colleagues.
Suggest ideas to improve operational and environmental procedures in the hotel.
Promote Hilton hotel services and facilities to guests and suppliers.
Carry out all duties in a way that keeps you and others safe at work.
Know the food and beverage menu well and explain items in detail to guests.
Understand dietary needs and make suitable suggestions.
Work with the Manager to agree and implement customer service improvements.
Complete the product knowledge checklist.
Recommend menu items suited to guests of different nationalities.
Learn menu items from other outlets so you can recommend them to guests.
Know the opening hours of all restaurants and hotel outlets.
Suggest other restaurants and city attractions to hotel guests.
Check team members' product knowledge each shift.
Set up all restaurant areas to standards for breakfast, lunch and dinner, including checking the cashier desk and liaising with Chefs on shift details and reservation numbers.
Review daily reservations, ensure tables are ready and confirm large bookings by phone.
Assist bartenders and kitchen team members as needed and carry out reasonable duties requested by the Manager.
Brief all team members on the details of the upcoming shift.
Complete the checklist for preparing the restaurant for service.
Greet guests with a smile, help with coats and bags, and introduce yourself.
Escort guests to their table and ask about smoking or non-smoking preference.
Follow up immediately on guest questions, checking with your Manager if you don't know the answer.
Ensure all service procedures meet the required standards.
Keep all areas clean and maintained according to operating procedures.
Supervise the daily restaurant roster, adjusting it to match business levels and meet service standards and budget goals.
Control labour for each shift to meet customer expectations while achieving labour cost targets.
Help restaurant managers with induction and on-the-job training for team members.
Give team members constructive feedback after each shift to develop their skills and confidence.
Lead and direct team members on duty by setting a professional example.
Review the shift and carry out handovers and briefings.
Perform any other reasonable duties assigned.
Good to know
Rotating shifts including evenings, weekends and public holidays ba
Requirements
Experience as a Captain, Supervisor or similar in a bar or food and beverage setting is preferred
Hospitality qualifications or equivalent work experience are preferred
Able to communicate effectively in English, verbally and in writing
Shows initiative, a positive attitude and willingness to keep learning
Able to adapt to changing operational needs in a dynamic environment
Works well with colleagues to achieve team goals
Benefits
Discounted travel through the Go Hilton programme, including 110 nights of reduced rates
Health and welfare benefits such as health plans covering checkups, dental cleanings and glasses
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