Full-timeOperations & management· Posted 26 Aug

Operations Executive (Ticketing System)

Marina Bay SandsFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

CCDTBayfrontMarina Bay Sands, Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role sits with the ticketing operations team at Marina Bay Sands, handling the systems that power event sales and venue entry. You will manage event builds, access control and day-to-day system support, working closely with account managers, IT and external ticketing providers. It suits someone analytical and meticulous who enjoys process improvement and can stay accurate under pressure.

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What you'll do

Set up events end to end in the ticketing system, including seat inventory and pricing for current and future ticket builds
Gather event details such as dates, pricing, seating and special requirements from account managers and enter them accurately
Configure and optimise the access control system for secure and smooth entry across all venues
Support technical aspects of the ticketing system, including improvements, website updates, system integrations, user acceptance testing and reporting
Help develop standard operating procedures and training guides
Evaluate and prioritise enhancement requests from stakeholders and identify automation opportunities
Review enhancement requests by urgency, revenue impact and operational needs
Work with the IT team and ticketing provider to develop, test and roll out system improvements
Provide ongoing support and troubleshooting for ticketing system issues
Carry out any other duties as assigned

Requirements

At least a Diploma in Business Administration, Event Management, Tourism & Hospitality or a related field
Experience with ticketing systems or technical concepts such as APIs is a strong advantage
Proficiency in Excel or data analysis tools such as Power BI is preferred
Resilient, analytical and detail-oriented, able to manage competing priorities and solve problems strategically
Highly meticulous, comfortable performing repetitive tests and identifying errors
Self-motivated and independent, yet collaborative within a team

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Operations Executive (Ticketing System)

About the role

What you'll do

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