Full-timeCustomer service· Posted 1 Oct

Passenger Services Associate

SATSFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

ChangiChangi Airport Terminal 4

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role is with GTRSG, the Singapore arm of a joint venture between SATS Ltd and Air Asia, providing ground handling at Changi Airport Terminal 4. As a Passenger Services Associate you help make departures smooth and pleasant for travellers, working within a lively team in the airport environment. It suits people who enjoy customer contact, are comfortable with shift work, and want exposure to ground handling operations.

What you'll do

Welcome passengers on arrival and support a smooth departure, including check-in and handling flight and customer requests
Act as a service ambassador, helping and guiding passengers with Self-Service Kiosks and Auto Bag Drops
Carry out gate handling duties, liaising with airline crews and coordinating departure activities with other departments

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Guide and escort transit passengers between the arrival gate and the Transfer Holding Area

Assist passengers who need special assistance

Help prepare operational logs and documents such as gate reports and counter reports

Serve as the link between passengers and airline customers

Keep up professional conduct, grooming and communication at all times

Follow safety, security and standard operating procedures set by the company, airlines and airport authorities

Stay fully aware of assigned flight schedules, statuses and gate changes

Support on-the-ground logistics during disruptions, delays, diversions or irregular operations

Take on other ad-hoc duties assigned by your supervisor

Good to know

Rotating shift work including weekends and public holidays
Based at Changi Airport Terminal 4
Career opportunities, incentives and recognition are available

Requirements

Able to work rotating shifts including weekends and public holidays
Customer-oriented and a good team player
Comfortable using a computer
Able to speak and write English confidently

Benefits

Career opportunities
Attractive incentives
Recognition

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Passenger Services Associate

About the role

What you'll do

Good to know

Requirements

Benefits

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