Patient Service Associate Executive (Kaki Bukit)

About the role

You will be the first point of contact for patients, managing registration, appointments and accurate data entry. You will handle billing, payments and patient enquiries promptly and professionally. You will facilitate referrals, follow-up arrangements and coordinate patient care. You will also support daily clinic operations, administrative tasks and service recovery, and contribute to process improvements. As a supervisory role, you will guide and mentor junior staff to ensure smooth clinic workflows.

Requirements

• Minimum Diploma in any discipline
• Prior experience in healthcare, customer service, or operations is advantageous
• Strong communication and interpersonal skills
• Supervisory and coordination skills to guide and mentor teammates
• Basic computer literacy and willingness to learn clinic systems
• Customer-oriented with a positive, professional attitude