Full-timeHealthcare & care· Posted 22 Sept

Patient Service Associate, Financial Counselling (Admission Office)

NHG HealthFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will join the Admission Office team at Tan Tock Seng Hospital, helping patients and their families understand healthcare financing and payment options while supporting a smooth admission process. This frontline role suits someone who is empathetic, service-oriented and comfortable handling financial and administrative details in a busy hospital setting.

What you'll do

Handle patient registration and collect deposits
Provide financial counselling to patients and their next-of-kin at the Admission Office, in line with the Healthcare Services Act
Advise on ward class charges, bill estimates, available subsidies and payment options

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Keep up to date on healthcare financing initiatives, policies and schemes to answer enquiries

Process ward upgrade and downgrade requests, explaining differences in ward charges and subsidy implications

Coordinate with the Business Office, Emergency Department, inpatient wards and Medical Social Workers on admission and financing matters

Carry out administrative duties related to patient admissions and other operational or administrative tasks as assigned

Show care, empathy and professionalism in all interactions to support a positive patient and family experience

Good to know

Based at the Admission Office, Tan Tock Seng Hospital, Singapore

Requirements

Diploma, NITEC/Higher NITEC in any discipline, or GCE 'A'/'O'/'N' Level
Customer service, frontline operations or service-related experience is an advantage
Good interpersonal and communication skills
Service-oriented and empathetic when dealing with patients and families
Proficient in Microsoft Office and basic computer applications
Able to work in a fast-paced, dynamic environment and manage multiple tasks

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NHG Health

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Patient Service Associate, Financial Counselling (Admission Office)

About the role

What you'll do

Good to know

Requirements

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