Full-timeHealthcare & care· Posted 18 Sept

Patient Service Associate, KTPH @ Home (2 rotating shifts)

NHG HealthFrom company site

Salary

Not stated by the company

When

morning and afternoon rotating shifts

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports a home-based patient monitoring service, handling enrolment, scheduling and coordination between patients, doctors and nurses. It suits someone with a diploma, good people skills and a willingness to learn, who is comfortable rotating between morning and afternoon shifts.

What you'll do

Handle patient enrolment admin such as financial and onboarding counselling, billing and issuing vital sign monitoring kits

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Arrange home and tele visits and respond to phone, email and feedback enquiries from internal and external parties

Coordinate post-discharge plans including medication collection and delivery, sending discharge summaries, booking appointments in EPIC and collecting monitoring kits

Guide patients on using self-monitoring devices, including choosing a suitable blood pressure cuff

Work with the Bed Management Unit for patients needing diagnostic tests, further investigation or care escalation

Coordinate with doctors, nurses and therapists on home visit and patient service matters

Carry out daily admin such as tracking the incoming referral list in EPIC and actualising and discharging patients

Check inventory of vital sign monitoring kits

Coordinate with nursing on settling patients with discharge issues

Support A&E during exigencies and assist with other admin duties as assigned

Good to know

Two rotating shifts covering morning and afternoon
May be recalled for emergencies depending on service needs
Works alongside other service providers and departments, and supports corporate and community activities

Requirements

Minimum diploma holder
Relevant working experience preferred
Good communication and interpersonal skills
Positive attitude, initiative and keenness to learn
Proficient in Microsoft Office and has knowledge of statistics
Able to work morning and afternoon shifts

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NHG Health

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Patient Service Associate, KTPH @ Home (2 rotating shifts)

About the role

What you'll do

Good to know

Requirements

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