Full-timeHealthcare & care· Posted 25 Sept

Patient Service Associate (Specialist Outpatient Clinics)

NHG HealthFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will join the frontline team at Tan Tock Seng Hospital, an anchor hospital of NHG Health, supporting specialist outpatient clinics. The role focuses on patient service and administrative tasks, working alongside healthcare professionals to keep clinic operations running smoothly. It suits someone who is customer-oriented, comfortable in a fast-paced healthcare setting, and enjoys helping patients and caregivers.

What you'll do

Deliver professional, compassionate and patient-centred service to patients and caregivers.
Handle patient registration, appointments and other visit-related arrangements.
Process payments and assist patients with financial counselling and related enquiries.

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Maintain and manage patients' medical records accurately while ensuring confidentiality.

Support doctors and the clinical team during patient consultations and medical reviews.

Perform administrative and operational duties to support the smooth and efficient running of the clinic.

Attend to patient enquiries and provide appropriate assistance where required.

Work closely with team members and healthcare professionals to deliver a positive patient experience.

Requirements

Diploma in any discipline, GCE 'A'/'O'/'N' Level, Higher NITEC in Business Studies, or NITEC in Service Skills.
Customer-oriented with good interpersonal and communication skills.
Able to multi-task and work effectively in a fast-paced and dynamic healthcare environment.
A collaborative team player with a positive attitude towards service.
Prior experience in frontline customer service will be an advantage.
Proficient in computer applications and comfortable learning new systems.

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NHG Health

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Patient Service Associate (Specialist Outpatient Clinics)

About the role

What you'll do

Requirements

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