ContractTech & engineering· Posted 5 May

Principal / Lead Designer - Work Pass Integrated System (WINS)

GovTech SingaporeFrom company site

Salary

Not stated by the company

When

To be confirmed

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role sits within the Work Pass Integrated System (WINS) programme, a multi-year ops-tech transformation led by the Ministry of Manpower's Work Pass Division. You will operate at system and programme level, shaping experience strategy and driving design quality across multiple products and stakeholders. It suits a senior design leader who enjoys complexity, works through influence, and cares about measurable public service outcomes.

What you'll do

Own the end-to-end experience vision so key user journeys stay coherent, usable, inclusive and consistent across products, systems and touchpoints.
Spot systemic user and operational pain points, and help teams reframe complex policy, technical and workflow issues into clear experience vision, principles and design direction.

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Shape and steward shared capabilities such as journey patterns, service-level foundations, cross-product UX consistency, and emerging technology opportunities including automation and AI-assisted workflows.

Establish and evolve design standards, frameworks and quality bars across the programme, defining success from discovery and concept through delivery, post-launch measurement and iteration.

Strengthen data and measurement frameworks to track experience quality, user outcomes and operational efficiency, and show design impact on policy objectives and operational performance.

Partner with product, engineering, operations and policy leaders to align design decisions across tracks, communicate trade-offs clearly, and meet user, operational and policy objectives.

Shape an inclusive team culture across WINS and WPD stakeholders by introducing rituals and practices that build collaboration, shared learning and psychological safety.

Mentor designers, facilitate critique and shared learning, strengthen design maturity and support capability-building.

Drive incremental validation of new design approaches and AI tools.

Support hiring and onboarding efforts, contributing to a diverse and inclusive design practice.

Good to know

This is a 2-year fixed term contract.
Flexible work arrangements are available, subject to the role.
Benefits follow a total rewards approach with a holistic, market-competitive suite of perks.
Learning and development opportunities are offered year round.

Requirements

15+ years of experience in system design, service design, product design or design strategy
Demonstrated impact on service delivery outcomes and operational performance
Experience in regulated environments such as government, healthcare or financial services preferred
Proven experience leading design across complex, multi-stakeholder, multi-product environments
Strong systems and service design thinking connecting user needs, operations, policy and technology
Experience building design or innovation capabilities from scratch, such as labs, frameworks or practices that scale

Benefits

Total rewards approach with a holistic, market-competitive suite of perks
Flexible work arrangements, subject to the role
Robust learning and development opportunities all year round

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GovTech Singapore

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Principal / Lead Designer - Work Pass Integrated System (WINS)

About the role

What you'll do

Good to know

Requirements

Benefits

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