Full-timeTech & engineering· Posted 10 Apr

Principal / Lead Product Designer, TradeNet

GovTech SingaporeFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

TradeNet is Singapore's integrated platform for trade permits and regulatory approvals, connecting traders, freight forwarders, customs officers and government agencies. As a Principal or Lead Product Designer, you will shape end-to-end service journeys across several products used by both internal and public users, and mentor other designers. This role suits a senior designer with strong systems thinking who enjoys complex, multi-stakeholder environments.

What you'll do

Own end-to-end service design work across one or more products, covering internal and public users
Map and maintain a systems-level view of service journeys spanning front-stage interactions and back-stage operational, policy and system processes

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Lead discovery through interviews, operational deep-dives and workshops to find root causes, systemic gaps and long-term opportunities

Turn insights into clear service recommendations that shape roadmap decisions, trade-offs and delivery priorities

Create and evolve artefacts such as journey maps, service blueprints and ecosystem models

Prototype and iterate low-fidelity service and interaction concepts with UX designers

Work with product, engineering, policy and business stakeholders to translate service intent into scalable, measurable outcomes

Pilot new initiatives or tools, and mentor and grow designers in service design methods

Good to know

Flexible work arrangements are available, subject to the role
Benefits follow a total rewards approach

Requirements

Bachelor's or Master's degree in Service Design, Human-Centred Design or a related field, or equivalent experience
At least 5 years in service design or complex UX design
Proven experience designing and shipping complex products, ideally in multi-stakeholder or regulated settings
Experience in iterative and agile teams, influencing product direction and prioritisation
Strong systems thinking, able to move from insight to recommendations to delivery
Proficiency in Figma, Miro or similar service mapping and prototyping tools

Benefits

Flexible work arrangements, subject to the role
Holistic, market-competitive perks under a total rewards approach

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GovTech Singapore

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Principal / Lead Product Designer, TradeNet

About the role

What you'll do

Good to know

Requirements

Benefits

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