Full-timeOperations & management· Posted 30 May

Process Excellence Specialist

Julius BaerFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

A hands-on role in the Digital Business Transformation Team for Asia, executing Target Operating Model changes and process excellence projects across Singapore and Hong Kong. You will work with business users and technology teams to improve client experience, operating efficiency, risk control and scalability. It suits someone with banking process improvement experience who can lead without direct reports across locations.

What you'll do

Maintain the APAC TOM and process excellence roadmap and help prioritise initiatives
Run end-to-end diagnostics, value stream mapping, as-is assessments and to-be operating model design
Identify efficiency, automation, risk reduction and client experience opportunities using Lean Six Sigma or data-driven analysis

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Define baselines, KPIs and success measures, then track and report benefits

Develop implementation plans, updated controls and audit-ready process documentation

Deliver project milestones on time

Execute structured change management covering readiness, communications and training

Partner with product and technology teams to embed workflow automation, process mining and digital tools

Support requirements definition and Agile delivery such as user stories and backlog input

Ensure target processes meet regulatory, legal, audit, risk and conduct requirements

Good to know

Regional coverage spans Singapore and Hong Kong, aligned with global TOM
Stakeholders include Front, Middle and Back Office, Risk, Legal, Compliance, Finance, COO/Operations and IT

Requirements

Bachelor's degree or higher
Over 5 years in process excellence or TOM within banking, preferably private banking
Skilled in process redesign, value stream mapping, operating model definition and control frameworks
Lean Six Sigma Green Belt preferred, able to apply DMAIC and root-cause analysis
Familiarity with process mining, workflow automation (RPA/BPM) and analytics tools
Able to analyse performance trends, quantify benefits and drive fact-based decisions

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Julius Baer

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Process Excellence Specialist

About the role

What you'll do

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Requirements

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