ContractOperations & management· Posted 14 Apr

Product Delivery Officer (1 Year Contract)

PrudentialFrom company site

Salary

Not stated by the company

When

To be confirmed

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role sits within the New Business and Policy Services product delivery function, reporting to the Product and Project Manager. You will help ensure new insurance products are rolled out smoothly, with processes that are defect-free and highly automated. It suits someone who is meticulous, independent and comfortable working with both business and technology teams.

What you'll do

Represent the New Business Admin and Policy Services team in project meetings
Understand new product features and how they can be operationalised
Support enhancements needed to operationalise new product features smoothly
Work with the project workgroup to negotiate system enhancements for highly automated processes

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Collaborate with internal teams to develop and submit business requirements

Analyse product features, make recommendations and align with stakeholders on business requirements

Finalise processes with New Business Admin and Policy Services stakeholders

Work with the technology team on UAT test plans, output review and sign-off

Provide UAT test scenarios covering the end-to-end Policy Services journey

Verify UAT test output thoroughly to ensure defect-free roll-outs

Prepare and conduct training on new products for New Business and Policy Services teams

Monitor post-implementation progress and escalate system errors to the project team

Document business and handling rules of launched products in existing SOPs and user guides

Good to know

One-year contract based in Singapore
Full-time role

Requirements

Keen learner able to work independently
Customer-oriented with good interpersonal and communication skills
Meticulous and able to process requests accurately within service standards
Problem solving skills
Proficient in MS Office
Digital mindset and able to apply digital tools for efficiency

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Prudential

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Product Delivery Officer (1 Year Contract)

About the role

What you'll do

Good to know

Requirements

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