Full-timeOperations & management· Posted 20 Jul

Product Ops Specialist (MOM)

GovTech SingaporeFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports the delivery, adoption and running of iWORK products, working with business stakeholders to define needs and shape solutions. You will coordinate internal and external delivery teams, lead test planning and execution, and handle post-delivery support, incidents, risks and stakeholder change. It suits someone who can work with a high degree of autonomy and use data, user feedback and operational insights to improve product performance and ways of working.

What you'll do

Identify, analyse and improve product development workflows, methodologies and tools to raise efficiency and effectiveness across product teams.
Evaluate, implement and manage product management tools such as Jira, Confluence and roadmap software, and ensure product teams use them well.

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Collect, analyse and report on key product metrics, operational performance and user feedback to inform product strategy and improvements.

Develop and maintain documentation, best practices and playbooks for product development processes and tools.

Act as a central point of contact for product operations, facilitating communication and collaboration between product managers, engineering, design, marketing and other stakeholders.

Provide training and ongoing support to product teams on new processes, tools and best practices.

Prepare and present operational updates and recommendations to internal stakeholders.

Identify potential operational bottlenecks or risks and propose solutions to mitigate them.

Good to know

Flexible work arrangements are available, subject to the job role.
Benefits follow a total rewards approach, including leave benefits and employee wellness programmes.
Learning and development opportunities are offered all year round.

Requirements

Bachelor's degree in Business, Computer Science, Information Technology or a related field
At least 2 years in product operations, project management, business analysis or a similar technology-focused role
Hands-on experience with product management tools such as Jira, Confluence or Asana
Strong analytical and problem-solving skills, able to interpret data and make data-driven recommendations
Excellent communication, interpersonal and presentation skills, able to explain complex concepts clearly
Able to work independently and collaboratively in a fast-paced, dynamic environment

Benefits

Leave benefits to meet work-life needs
Employee wellness programmes
Flexible work arrangements, subject to job role
Learning and development opportunities throughout the year

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GovTech Singapore

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Product Ops Specialist (MOM)

About the role

What you'll do

Good to know

Requirements

Benefits

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