Quality Assurance Manager

About the role

You will implement and maintain quality management systems across facility management operations, ensuring compliance with contract requirements, regulatory standards and service level agreements. Duties include conducting site inspections and audits, preparing audit reports, tracking non-conformances and monitoring corrective actions. You will also monitor contractor performance against KPIs and SLAs, support the Contract Manager on contract disagreements and variations, and maintain quality documentation. The role involves driving continuous improvement and supporting training for contractors and FM teams, and covering Contract Manager duties when required.

Requirements

• Relevant qualification in Quantity Surveying, Building, Construction Management or related discipline
• Experience in cost control, contract administration and financial management of projects
• Capability in tender preparation, evaluation and procurement
• Experience managing contractors' claims, progress payments and final accounts
• Familiar with contract documentation, variation management and statutory compliance
• Strong attention to detail

Benefits

• Career development and promote-from-within culture
• Flexible and agile work environment
• Comprehensive employee benefits program
• Continuous learning and development opportunities