Free with a WorkJio account: we compare your profile with this job and show what you already meet.
Share with a friend
Start
Not stated
Work mode
On-site
Experience
Experienced
About the role
This role leads the regional client experience agenda across Southeast Asia and Oceania, creating distinctive client-facing moments such as special occasions, celebrations and cultural events. Reporting to the Regional Head of Brand Experience, you will act as the regional Centre of Expertise, working with Events & Activations, CVE, Store VM, MCC and Commercial/Retail teams. It suits someone with luxury retail or premium hospitality experience who can translate global priorities into locally resonant initiatives.
What you'll do
Manage regional client experience initiatives and investment development and prioritisation, including approaches for unique local experiences and celebrations
Regional Client Experience Manager job at Richemont (Cartier and maisons), Singapore | WorkJio
Establish frameworks and principles to guide markets in developing elevated client-facing experiences
Identify opportunities across the regional calendar to create meaningful moments that strengthen connections with clients and local communities
Define measures to evaluate engagement and effectiveness, capturing learnings for future optimisation
Ensure initiatives balance Maison consistency with cultural relevance, local expression, client relevance and brand impact
Shape the client experience dimension of regional and priority market events, providing strategic input from concept through delivery
Define client hospitality strategy and experience principles for regional and key market events, embedding relevance, personalisation and meaningful interactions
Monitor emerging trends to identify new opportunities and build guidelines and best practices for consistent delivery of key client moments
Provide hands-on guidance to markets on guest experience planning and collaborate with respective teams to offer strategic client experience expertise
Define regional approaches, guidelines and calendar for client gifting, and oversee SEAO gifting investment
Optimise regional sourcing, consolidation and allocation of gifting while maintaining flexibility for local market requirements
Coordinate regional consolidation and management of client gifting orders, tracking investment, orders and utilisation to provide visibility on regional requirements and spend
Gather and analyse market feedback and insights to enhance future gifting strategies or selections
Develop regional approaches and scalable celebration concepts for key special occasions, festive moments and Maison celebrations
Encourage market creativity, align with Maison positioning and regional priorities, and share successful local initiatives for broader adaptation
Good to know
Ability to work flexible hours as dictated by project needs
Some travel required (10-15%)
Requirements
5-7 years of relevant experience in managing client engagement or experiences, preferably in luxury retail or premium hospitality at regional capacity
Deep sensitivity to local cultures, traditions and cultural dynamics across SEAO, with ability to translate them into relevant expressions
Proven track record in shaping event hospitality and high value client moments from end-to-end
Curiosity for emerging cultural, artistic and experiential trends, with passion for luxury brand experiences, refined aesthetic sensibility and attention to detail
Highly organised, structured and excellent project management capabilities, adept at navigating regional projects, priorities, budgets, timelines and stakeholders within a matrix organisation
Analytical with strong financial and commercial judgment
Apply on the company website
You will leave WorkJio. Never pay a fee or share your Singpass password, OTP or bank log-ins to apply.