Full-timeHotels & hospitality· Posted 3 Aug

Reservations & Customer Care Agent -NoMad Singapore

HiltonFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role handles room booking enquiries for NoMad Singapore and acts as the main point of contact for guests before and after their booking is confirmed. You will work within the hotel's reservations team, turning enquiries into confirmed stays while keeping service standards high. It suits someone who is comfortable on the phone and email, enjoys sales conversations, and pays close attention to detail.

What you'll do

Handle incoming room reservation enquiries promptly and professionally
Turn enquiries into confirmed bookings accurately and efficiently
Record reservation details correctly and match them to guest needs
Give guests clear, accurate information to help them decide on bookings

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Reply to guest and customer enquiries with courtesy and professionalism

Keep phone and email communication to a high professional standard

Provide quick, accurate and helpful responses to booking requests

Make sure guest expectations are understood and met during reservations

Spot and follow up on sales leads that come through reservation enquiries

Help convert enquiries into future business opportunities

Respond positively to sales opportunities and promote hotel offerings

Contribute to room revenue targets through effective reservation handling

Enter all reservations accurately into the hotel system

Keep proper documentation and records of booking activity

Use hotel reservation and booking systems efficiently and per procedures

Support admin tasks linked to room inventory and booking management

Ensure every interaction reflects the hotel's brand and service standards

Keep communication and guest handling consistent

Deliver a smooth reservation experience that builds guest confidence

Maintain professionalism in all written and verbal communication

Good to know

Full time role based in Singapore

Requirements

Previous experience in reservations, customer service or hospitality operations is preferred
Strong telephone etiquette and excellent communication skills
High accuracy and strong administrative ability
Comfortable using computer systems and reservation platforms
Strong organisational skills and able to multitask
Guest-focused mindset with commitment to service excellence

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Reservations & Customer Care Agent -NoMad Singapore

About the role

What you'll do

Good to know

Requirements

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