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Full-time Hotels & hospitality · Posted 19 Jun
Reservations Executive (Hilton Singapore Orchard) H Hilton From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Some experience About the role You will handle hotel reservations for Hilton Singapore Orchard, making sure bookings are accurate and guest requests are met. The role works closely with the front office, sales and other teams to deliver a smooth guest experience. It suits someone with hotel reservations experience who is organised and enjoys problem solving.
What you'll do Process and update reservations accurately and on time Update traces, guest requests and billing instructions in OnQ Know someone for this? Share it
Reservations Executive (Hilton Singapore Orchard) job at Hilton, Somerset | WorkJio
Capture guest reservation details, preferences and information accurately
Run daily quality control checks on reservations
Follow up on previous day no-shows and late cancellations and apply charges
Review Hilton Honors redemptions and take appropriate follow-up action
Ensure virtual credit card charges go through and flag unresolved charges
Carry out pre-arrival checks for arrivals in the next three days
Process all deposit payments
Answer emails and phone enquiries promptly
Keep up to date with hotel products and services
Create SRP codes and support group creations, group masters and packages
Process group rooming lists
Ensure group attrition and group block cut-offs follow signed contracts
Obtain approval and prepare documentation for no-show or late cancellation charge waivers
Maintain proper filing of correspondence and records
Manage direct bill documentation with the Front Office
Work with all stakeholders to support exceptional guest service
Support upselling opportunities
Identify new account and group business and pass leads to the sales team
Protect rate integrity for contracted accounts and liaise with sales on rate information requests
Submit reports accurately and on time and keep documents in order
Follow company policies and brand standards for reservations processes and systems Good to know Full time role based at Hilton Singapore Orchard Requirements At least 2 years' experience in a similar role with an international hotel chain Diploma or degree in a business discipline Passionate about delivering exceptional guest experience Accountable and positive in exploring alternatives and opportunities for better performance Focused on driving success for the hotel Proactive, confident and reliable Apply on the company website
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