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Applying is always free. We will NEVER ask for your Singpass password or bank log-in. ScamShield 1799 (opens in new tab)
Applying on WorkJio is always free. WorkJio and its verified employers will NEVER ask job seekers to pay, transfer money, or disclose bank log-in or Singpass passwords. Call the 24/7 ScamShield ↗ (opens in new tab) Helpline at 1799 if you are unsure whether something is a scam.
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Full-time Retail · Posted 18 Sept
Retail Manager S Singtel From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Experienced About the role You will support the Business Manager in running a Singtel retail store, driving sales results, customer experience and day-to-day operations. The role involves leading and coaching frontline staff, managing manpower and store performance, and acting as the store's go-to person for technical product knowledge. It suits someone with solid retail sales experience who enjoys developing a team and building a customer-first culture.
What you'll do Plan staff rosters around peak and non-peak traffic so the sales floor is always covered Track store sales results, spot gaps and suggest ways to improve Run in-store sales incentive programmes, including sharing information, tracking performance and distributing incentives Coach individuals and teams to lift both sales and customer experience performance Collect customer and frontline feedback and escalate it to improve sales processes, service and promotions Know someone for this? Share it
Retail Manager job at Singtel, Singapore | WorkJio
Take ownership of hitting daily sales targets while keeping store operations running smoothly
Stay updated on products, services and promotions and brief the team on them
Lead, motivate and mentor the team to achieve sales, service, productivity and efficiency goals
Build the right team culture by modelling digital ways of working and positive leadership
Act as the store's Technology Advisor and main point of contact for technical product knowledge
Train and mentor staff on technical services and products
Support sales operations across retail shops, events and other assigned sales channels
Maintain high service standards through regular assessment, coaching and follow-up
Stay visible on the sales floor, lead by example and help frontline staff with customer needs
Implement visual merchandising standards, directives and promotions while keeping the store clean and organised
Handle customer escalations and service recovery within set empowerment guidelines
Monitor sales and manage stock effectively
Keep inventory accurate with zero stock discrepancy
Follow all company policies and procedures
Carry out store process improvements to boost operational effectiveness
Show professionalism and uphold Singtel's company values
Ensure compliance with operational controls, SOPs and audit requirements Good to know Minimally N Level qualification At least 5–10 years of sales experience in physical retail stores Strong experience managing and leading frontline sales teams Good sales and business acumen Strong organisational and store-management capabilities Basic financial management skills Good merchandising and visual presentation capabilities Comfortable with data analysis and sales performance reporting Good inventory management skills Excellent customer service and service-recovery capabilities Strong coaching and mentoring skills Good problem-solving, communication and leadership skills Comfortable presenting and communicating information to teams Good technology and digital literacy, w Requirements Minimally N Level qualification At least 5–10 years of sales experience in physical retail stores Strong experience managing and leading frontline sales teams Good sales and business acumen Strong organisational and store-management capabilities Basic financial management skills Apply on the company website
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Open application Listing ID 5288 · Report this listing
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