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Full-time Tech & engineering · Posted 8 Sept
Satair - IT Supporter A Airbus From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Some experience About the role This role sits within the IT team at Satair, supporting colleagues across the business with their technology needs. You will handle incidents, service requests and IT assets, working closely with service desks across the wider Airbus organisation. It suits someone with a broad IT background who enjoys troubleshooting, documentation and keeping systems stable.
What you'll do Drive and coordinate major incidents, keeping colleagues informed and pushing for resolution Handle local and global IT incidents and service requests Assist the Infrastructure & Operations team with hands-on tasks Provide technical support including installation, configuration, maintenance and troubleshooting Manage equipment RFQ and procurement, and carry out asset management per process Know someone for this? Share it
Satair - IT Supporter job at Airbus, Singapore | WorkJio
Manage inventory and IT assets
Pick up, resolve, update and close incident and service request tickets
Support IT problem management and change requests
Carry out Identity and Access Management activities carefully
Capture and share knowledge through written articles
Work closely with the different service desks within Airbus
Provide familiarisation training to business users on IT tools, devices and services
Contribute to improving service delivery, processes and workflows
Ensure users' technical problems are resolved quickly
Keep users on a stable and supported PC environment
Maintain a stable, updated user platform that fits business needs
Manage client software composition and versions through official tools
Monitor automatic jobs and resolve or escalate issues
Monitor hardware and interfaces to external parties
Manage software licensing so all licences in use are paid for
Manage printer setup and other peripherals, and support them
Manage PC security and access control, including portable PC security, virus checks and disk encryption
Ensure procurement of IT equipment
Keep the hardware and software register updated
Manage the PC pool and other lending equipment
Take part in regional activities identified by central IT
Ensure availability for 24/7 IT support
Carry out other duties as assigned
Troubleshoot and solve issues on the central IS/IT solution
Advise and guide staff on using Satair's systems
Prepare and create documentation for Satair systems
Contribute to technical documentation of the IT setup and operational procedures
Participate in IT projects
Help improve service to the organisation
Provide input to improve the stability of the IT solution
Raise problem tickets for investigation Good to know The role requires availability for 24/7 IT support Flexible working arrangements are supported where possible Requirements Bachelor's degree or at least 1 year of IT support experience ITIL Foundation certification Broad understanding of IT hardware, software, networks and communications Familiar with DHCP and DNS Experience troubleshooting printers and managing print services Experience with IT asset life cycle management and CMDB Benefits Flexible working arrangements where possible Apply on the company website
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