Full-timeOperations & management· Posted 31 Aug

Satair - Solutions Account Manager

AirbusFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

Satair is hiring a Solutions Account Manager to look after complex Managed Solutions for airline and MRO customers. You will report to the Head of Solutions Account and Program Management and act as the link between customers and internal teams, balancing customer needs with what the business can deliver. It suits someone with aerospace customer-facing experience who is comfortable owning both service delivery and financial results.

What you'll do

Own allocated contracts, including in-service deal operations and financials, together with local customer teams
Make sure contributing functions share a common understanding and deliver as agreed
Drive launch and regular actions with the relevant functions to keep service levels high and profitability up

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Lead or support design work on new campaigns

Match customer requirements to existing capabilities and flag gaps

Integrate service extensions into customer operations

Run improvement and enabler projects to lift Solutions performance and profitability

Grow the Solutions portfolio alongside the Solutions Design Director

Define Solutions requirements and manage changes across supporting functions such as data management, supply chain, IT, quality, product management, accounting and finance

Carry out data analysis and give back office support to local teams during incidents, service level shortfalls or gaps in training and tools

Good to know

Permanent role based in Singapore
Occasional international travel required
Flexible working arrangements are supported where possible

Requirements

Bachelor's degree in Engineering, Computer Sciences or Business Administration
More than 3 years of aerospace experience in a customer-facing role
Project management and/or process design experience
Able to analyse large data sets; programming skills are an advantage
Experience with aviation MROs, airlines or suppliers is an advantage
Basic knowledge of financial reporting and terminology

Benefits

Flexible working arrangements where possible

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Satair - Solutions Account Manager

About the role

What you'll do

Good to know

Requirements

Benefits

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