Security Manager - voco Orchard Singapore

What you'll do

• Promote teamwork and service quality by communicating and coordinating with other departments daily.
• Train and educate employees on safety and security matters so the hotel complies with loss control policies and current regulations.
• Flag hazardous situations, emergencies or threats to guests, staff or hotel assets to management.
• Screen, interview, select, manage, review and counsel security supervisors and officers.
• Check officers' and supervisors' logs regularly for completeness and accuracy.
• Schedule preventive maintenance and repairs for security equipment or hotel property and make sure equipment is ready for the next day.
• Give the team daily direction and support.
• Develop team members through suitable training and coaching.
• File incident reports and share information with police, fire agencies, corporate legal, claims, insurers and outside attorneys.
• Handle guest incidents, questions, complaints and requests courteously and promptly.
• Investigate loss and safety incidents involving guests, staff or hotel exposure, following government rules and hotel procedures.
• May administer first aid or CPR to guests or staff and pass information to medical personnel.
• Conduct regular risk assessments and develop ways to reduce security risks.
• Oversee installation, maintenance and monitoring of CCTV, alarms and access control systems.
• Refine emergency response plans and run drills for fires, natural disasters and security threats.
• Coordinate with local authorities and emergency services.
• Investigate security incidents such as theft, assault or unauthorised access, gather evidence and work with law enforcement.
• Run security awareness training for hotel employees.
• Hold regular briefings on threats, security updates and best practices.
• Keep accurate records of incidents, investigations and actions taken.
• Direct fire life safety and CPR training and other approved programmes such as tabletop exercises and evacuation drills.
• Promote safe work practices and help ensure compliance with OSHA standards.
• Advise on legal requirements for security and fire safety set by government authorities.
• Build good working relationships with Police, Civil Defence, the hotel and related agencies.
• Chair and lead hotel security and fire safety meetings with government and related agencies.
• Maintain reports such as the occurrence book, lost property and property found reports, accident reports, theft reports, undesirables records and key issuance records.
• Perform other duties as