Full-timeOperations & management· Posted 15 Sept

Senior Associate / Assistant Manager, Passenger Experience

Changi Airport GroupFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Changi

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role sits within the Passenger Experience team at Changi Airport, working alongside airlines, ground handlers, tech partners and other airport stakeholders to improve how travellers move through the terminals. It suits someone who enjoys combining technology, data and service design to rethink day-to-day airport operations. If you are curious about aviation and like turning ideas into workable solutions, this could fit you.

What you'll do

Look into new and emerging technologies and partner with stakeholders to build digital solutions that lift passenger experience and operational effectiveness.
Run user studies and research to spot chances for innovation and better service.

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Take charge of rolling out, improving and managing operational systems that keep airport operations running smoothly.

Create policies, processes and performance frameworks that maintain strong service and operational standards.

Study operational trends, customer feedback and performance indicators to find areas for improvement.

Work closely with airport partners to oversee and upgrade passenger service touchpoints across the terminals.

Come up with and put in place new initiatives that enhance the passenger experience.

Team up with stakeholders to turn ideas into operational solutions.

Communicate and engage effectively with local and overseas stakeholders, including Chinese-speaking partners where needed.

Good to know

The role involves interfacing with Chinese-speaking stakeholders, so proficiency in Mandarin is required.

Requirements

Degree in any discipline
Preferably 2 years of relevant experience
Passionate about aviation, customer experience and operational excellence
Strong analytical and problem-solving skills
Interest in technology and innovation
Curious, proactive and willing to challenge existing ways of working

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Changi Airport Group

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Senior Associate / Assistant Manager, Passenger Experience

About the role

What you'll do

Good to know

Requirements

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