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Full-time Tech & engineering · Posted 2 Oct
Senior Associate Director / Associate Director (End point specialist) N NUS From company site
Salary
Not stated by the company
Where
Singapore Kent Ridge Campus, Singapore
Start Not stated
Work mode On-site
Experience Experienced About the role This senior role leads the end-user computing function at NUS IT, owning the architecture, strategy and operational standards for endpoint devices across the university. You will work closely with infrastructure, security, identity and service management teams to deliver secure, scalable and user-friendly computing services. It suits an experienced IT professional who enjoys technical leadership, automation and continuous improvement in a large, complex environment.
What you'll do Define and own the end-user computing architecture and standards Drive modern workplace strategy, including cloud-based endpoint management and zero-touch provisioning Know someone for this? Share it
Senior Associate Director / Associate Director (End point specialist) job at NUS, Singapore | WorkJio
Establish and maintain standard device builds, policies and configurations
Evaluate and introduce new EUC technologies to improve security, scalability and user experience
Oversee the full lifecycle management of endpoint devices such as laptops, desktops and mobile devices
Ensure endpoints are secure, compliant, patched and operationally stable
Design and maintain highly automated endpoint provisioning and configuration frameworks
Manage EUC tooling platforms and integrations with identity, security and asset systems
Own the end-to-end user onboarding and offboarding experience
Ensure devices are pre-configured, secure and ready for use from day one
Drive improvements in user experience, reliability and time-to-productivity
Act as escalation point for complex EUC issues
Lead the design and implementation of zero-touch or low-touch device deployment
Develop and govern automation scripts, workflows and configuration policies
Reduce manual operations through continuous automation and standardisation
Ensure EUC solutions are scalable, repeatable and auditable
Partner with cybersecurity teams to implement endpoint security controls such as encryption, EDR and device hardening
Ensure compliance with security policies, regulatory requirements and audit findings
Lead remediation initiatives for endpoint security and compliance gaps
Provide technical leadership and mentorship to EUC engineers and support teams
Work closely with the service desk to improve first-time fix rates and reduce escalations
Collaborate with infrastructure, network, cloud and IAM teams to deliver integrated solutions
Contribute to IT governance, standards and architectural forums
Define KPIs, SLAs and operational metrics for EUC services
Lead root-cause analysis for major incidents and recurring problems
Drive continuous service improvement and service maturity Good to know Based at Kent Ridge Campus Flexible work arrangements are available The role offers an empowered environment with room to take charge of your own career path Requirements University degree in Computer Science, Information Technology or a related discipline 12 to 15 years of IT working experience Experience in endpoint management, security and compliance, user authentication, single sign-on and virtualization Hands-on experience with enterprise Windows and/or macOS environments Experience with Unified Endpoint Management (UEM) or MDM platforms Expertise in automated device provisioning and configuration Benefits Competitive remuneration Flexible work arrangements Empowered work environment with career development support Diverse workforce Apply on the company website
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Open application Listing ID 5322 · Report this listing
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