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Full-time Finance & accounting · Posted 26 Aug
Senior Associate, Governance and Risk Analyst, Consumer Banking Group D DBS Bank From company site
Salary
Not stated by the company
Where
Singapore DBS Asia Central
Start Not stated
Work mode On-site
Experience Experienced About the role A governance and risk role supporting business assurance, operational governance and business management across the Financial Planning, Investments and Insurance businesses. You will work with Business, Operations, Technology and Regional Platform teams in a fast-paced environment. It suits someone proactive and detail-oriented who wants broad exposure to business operations, technology change and governance.
What you'll do Investigate production issues affecting customer information shown on digital channels and customer-facing touchpoints Analyse discrepancies between customer-facing information and internal source systems or databases Know someone for this? Share it
Senior Associate, Governance and Risk Analyst, Consumer Banking Group job at DBS Bank, Singapore | WorkJio
Assess customer and business impact from data inconsistencies
Coordinate investigation and resolution with Business, Operations, Technology and Regional Platform teams
Validate that data corrections are accurately implemented across customer channels and internal systems
Monitor recurring data issues and recommend process, control or system improvements for data quality and consistency
Keep clear documentation of investigations, findings, remediation actions and closure outcomes
Identify opportunities to simplify operational processes and strengthen controls
Support implementation of process improvements from incidents, customer feedback, audits or risk reviews
Contribute to initiatives improving operational efficiency, customer experience and governance effectiveness
Coordinate and oversee business live verification after system releases, enhancements and production deployments
Ensure impacted business processes, customer journeys, reports, interfaces and operational controls are validated in production
Work with business stakeholders to obtain verification results, evidence and sign-offs
Track and escalate issues found during verification and coordinate timely resolution
Support post-implementation reviews and lessons learned exercises
Maintain verification records and supporting documentation for governance and audit purposes Good to know Based at DBS Asia Central in Singapore - Central Regular full-time employee status Requirements At least 6 years in business management, COO office, business operations, PMO, governance, operational support, process improvement or similar Experience supporting technology-enabled business changes and production releases Exposure to incident management, governance reporting and stakeholder coordination Business assurance and governance skills Production verification and validation skills Incident investigation and problem-solving skills Apply on the company website
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Open application Listing ID 5184 · Report this listing
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