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On-site
Experience
Some experience
About the role
This role supports the delivery of claims digital enablement initiatives at Prudential Singapore, turning claims business needs into clear, testable requirements and ensuring smooth end-to-end delivery. You will work closely with Claims, operations, product, technology and cross-functional teams on strategic business initiatives, regulatory changes and claims transformation projects. It suits someone with strong business analysis experience in insurance or financial services who enjoys improving claims processes and customer experience.
What you'll do
Drive requirements gathering, functional analysis and documentation for claims initiatives, including business requirement documents, functional specifications, user stories, business rules and process flows.
Gather end-to-end requirements across customer, agent and internal claims journeys, ensuring they are complete, accurate, testable and aligned to business outcomes.
Lead requirement walkthroughs, clarifications and sign-offs with Claims, operations, technology and other cross-functional stakeholders.
Partner with stakeholders to evaluate solution options, clarify expected functional behaviour and translate claims business needs into implementable solutions.
Act as a claims domain subject matter expert with strong understanding of claims processes, operational scenarios, system behaviours and downstream dependencies.
Assess change impacts across claims and integrated systems, and align stakeholders on scope, dependencies, risks and downstream operational implications.
Support delivery readiness, including UAT planning, test scenario review, test outcome validation and defect triage.
Support operationalisation activities, including drafting or updating SOPs, user guides, training materials, knowledge transfer and stakeholder walkthroughs.
Support release execution, post-deployment verification and early-life stabilisation or hypercare with Claims, business and technology teams.
Work with relevant teams to embed new capabilities into BAU, including exception handling, support processes and post-launch improvement actions.
Actively engage stakeholders, track decisions, surface risks and issues, and drive follow-through across assigned workstreams.
Bridge Claims, business and technology teams to enable timely decisions, clear communication and disciplined execution.
Partner with working-level stakeholders and the Team Lead to shape and prioritise work requests or backlog items, including business problem statements, impact assessments and dependencies.
Ensure requirements and delivery artefacts align with internal governance, operational controls and relevant regulatory or policy constraints.
Identify and drive improvements in claims processes, customer journeys, documentation standards and delivery practices to enhance efficiency, quality and customer centricity.
Good to know
Full-time role based in Singapore.
Requirements
4–6 years of experience in business analysis, digital enablement, process improvement or transformation roles
Experience in insurance or financial services, preferably with exposure to Claims operations
Hands-on experience delivering system enhancements, digital projects or process transformation initiatives
Familiarity with requirements gathering, testing, change implementation and stakeholder management
Experience working with cross-functional teams across business and technology environments
Strong analytical and problem-solving skills
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